More importantly though, it would be bad for existing users who purchased for the Mac version on the Mac App Store as they would loose access to future updates. This would be bad for us on two fronts: we would loose all users reviews and download numbers and we would loose all revenue from the Mac app that we spent years building and still regularly update and maintain. Sort your customer service out, or make your app free.Apple recently introduced universal purchases between iOS and macOS but this only applies to new software releases.I would have to remove the current Mac version from the Mac App Store and re-upload it as new version of the app as part of a universal bundle with the iOS version. This could all be simply fixed by adding another key to the start of the keyboard shortcuts instead of allowing a single letter to be pressed, or at least give an option to turn off the shortcuts. However when using the typing tool, the keyboard shortcuts randomly take over and I cannot type anymore (eg if I type E, it switches over to the Eraser.) The only way I can get it back to typing properly again is by restarting the app and opening every single document again (I work with 5 documents at a time switching between). I am currentlu using Goodnotes on my MacBook as my Apple Pencil has gone missing and I rely on Goodnotes for work. I have searched and searched for the answer to this and there is absolutely no way to get hold of you guys to request help.
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